Post fails to
get own house in order before slugging customers
Australia Post has been criticised for their latest
money grab – a leaked plan to slog customers with a fee for not picking up
undelivered parcels at post offices.
CEPU Communications Division National
Secretary Greg Rayner said Post was shifting responsibility onto the customer
while continuing to penny pinch by contracting out delivery services.
“Parcel delivery is a boom business for Post, and
should be at the heart of their future growth as a company,” Mr Rayner said.
“Post should be building a first class parcel
delivery service, but instead of making this part of the business stronger,
they are still overseeing a system reliant on underpaid and overworked external
contractors – not Post employees – to deliver parcels that turn up late, or not
at all.
Mr Rayner said that customers relied on advice from
Australia Post about when a parcel will be delivered and plan around that
information.
“Customers take time out of their days to wait for
a parcel, and when it doesn’t turn up, or they receive an attempted delivery
card for packages when they were home waiting for the ring of the doorbell,
then it isn’t always fair or practical for them to have to attend a post office
if the contractor failed to knock on the door,” Mr Rayner said.
“Post needs to get their own house in order and
make sure that their contractors are paid fairly and the delivery system
is adequately resourced before they start punishing customers for holding
parcels when they have little control over being able to get to a post office
during restrictive opening hours.”
NSW/ACT Branch Secretary Jim Metcher said that
if Post persisted with this course of action, then the money should be
reinvested in better retail services.
“While we don’t agree with slugging the public with
the charges, our members are at times working under duress in post offices with
inadequate storage facilities because of Australia Post’s penny pinching,” Mr
Metcher said.
“If Post intend to go ahead and introduce the
charges then the funds should be allocated to improving and upgrading its
retail facilities.”
Media contact: Richard Mehrtens - 0434 956 362 (May 2, 2016)
This story has been brought to you by the Emerald Chamber of Commerce Inc.
(Ph: 07 4982 3444)
(Ph: 07 4982 3444)
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